Privacy Policy

Introduction

Rapid Savings Ltd ("we", "our", "us") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or engage with our pension advisory services.

As a financial services firm regulated by the Financial Conduct Authority, we are required to collect and retain certain personal information. We take this responsibility seriously and handle all data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

The personal information we collect depends on how you interact with us. We may collect:

Contact Information

• Name and title
• Email address
• Postal address
• Date of birth

Financial Information

When providing pension advice, we need to understand your financial circumstances. This may include:

• Details of existing pension arrangements
• Income and employment information
• Other assets and liabilities
• National Insurance number (for pension tracing)
• Tax status and residency

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website address

How We Use Your Information

We use personal information for the following purposes:

Providing Advisory Services

To assess your pension arrangements, provide personalised recommendations, and implement advice where instructed. This is necessary for the performance of our contract with you.

Regulatory Compliance

To comply with our obligations under FCA rules, including maintaining records of advice given and reporting requirements. This processing is necessary for compliance with legal obligations.

Communication

To respond to enquiries, provide service updates, and send relevant information about changes that may affect your pension arrangements. Where we send marketing communications, we will obtain your consent first.

Website Improvement

To analyse how visitors use our website and improve its functionality. This is based on our legitimate interest in maintaining an effective online presence.

Legal Basis for Processing

Under UK data protection law, we must have a valid legal basis for processing your personal information. Depending on the circumstances, we rely on:

• Contract: Processing necessary to provide the services you have requested
• Legal obligation: Processing required to comply with FCA regulations and other legal requirements
• Legitimate interests: Processing necessary for our legitimate business interests, where these are not overridden by your rights
• Consent: Where you have given clear consent for specific processing activities

Information Sharing

We do not sell personal information to third parties. We may share information with:

• Pension providers: To obtain information about your existing pensions or implement recommended transfers
• Professional advisers: Such as accountants or solicitors, where you have authorised this
• Regulatory bodies: Including the FCA and the Financial Ombudsman Service, where required
• Service providers: Who assist with our operations, under strict contractual controls

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory requirements.

Financial advice records are retained for a minimum of five years after our business relationship ends, as required by FCA rules. Some records relating to pension transfers are retained indefinitely.

Website analytics data is retained for 26 months.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel
• Regular security assessments and staff training
• Secure document storage and disposal procedures

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your information in certain circumstances
• Restriction: Request that we limit how we use your information
• Portability: Request transfer of your information to another organisation
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at the details below. We will respond to requests within one month.

International Transfers

We primarily store and process data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to clients directly. The current version will always be available on this page with the date of the last update.

Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

Data Protection Officer
Rapid Savings Ltd
47 Bartholomew Lane
London EC2N 2AB
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.